GRRITT™ – SHIPPING & RETURNS POLICY:
Shipping is available worldwide. Shipping rates, as well as available shipping methods, will vary depending upon the size of your order and delivery location. Your order should ship within 5 business days from payment, and you will receive an e-mail confirmation from us once it has shipped.
Door to door courier delivery time frame depends on the customs clearing process for your particular country. Unfortunately, once your order leaves our country we have no further shipping information to provide. Please allow a up to 4 weeks from the ship date to receive your order before initiating an inquiry.
All packages are shipped directly from South Africa where your GRRITTTM flip flops are manufactured. Please be advised that your local government may assess international trade taxes or customs duties upon package arrival, which are not the responsibility of GRRITTTM. Contact your local customs office for more information.
RETURNS / EXCHANGES & REFUNDS:
Returns & Exchanges
Within 30 days of receipt of your order, you may return most items purchased in our store for a full product refund or exchange for a different item/size. Please note Shipping & Handling is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
If the item you are returning/exchanging was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are missing parts.
Packing and Sending Your Return:
- Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to process your refund or exchange request.
- Mail the package to:
GRRITTTM – RETURNS DEPARTMENT
5 TOSCANA CLOSE
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund/exchange processed.
Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement.
We can only refund shipping costs if the return is a result of our error or if the product was received damaged.